Returns & Refund Policy
At Subcultural Music, we strive to provide exceptional experiences and quality products. Please read our Returns & Refund Policy carefully before making a purchase.
By purchasing tickets, merchandise, or other products or services from Subcultural Music, you agree to the following terms.
Event Tickets & Registrations
Unless otherwise stated at the time of purchase, all event registrations, tickets, guest list confirmations, cover charges, and passes are non-refundable and non-transferable.
This includes:
- Event tickets
- RSVP registrations with mandatory cover charges
- Guest list confirmations
- Broadcast registrations
- Community experiences
- Workshops
- Special events
Event Cancellation or Postponement
If an event is cancelled by Subcultural Music, attendees will be informed through our official communication channels.
Depending on the nature of the event, we may offer one of the following:
- Full refund
- Transfer of ticket to a rescheduled date
- Credit towards a future Subcultural Music event
The applicable option will be communicated at the time of cancellation.
If an event is postponed, your ticket will remain valid for the new date unless otherwise communicated.
Venue or Line-up Changes
Event details may occasionally change due to circumstances beyond our control.
This may include:
- Artist line-up
- Venue
- Event timings
- Supporting acts
- Experience format
Such changes do not automatically qualify for a refund.
Missed Events
Tickets cannot be refunded if you:
- Arrive late
- Miss the event
- Are unable to attend
- Are denied entry due to failure to comply with venue rules, age restrictions, or our Open Dance Floor Policy.
Merchandise Returns
We accept returns only if the merchandise:
- Arrives damaged
- Is defective
- Is incorrect
- Has a manufacturing defect
Return requests must be submitted within 7 days of delivery.
Products must be:
- Unused
- Unwashed
- In original condition
- With original packaging (where applicable)
Non-Returnable Items
The following cannot be returned:
- Event tickets
- Digital products
- Gift cards
- Downloadable content
- Limited-edition merchandise damaged through misuse
- Products showing signs of use or alteration
Refund Process
Once your return request has been reviewed and approved, refunds (where applicable) will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Exchanges
Exchanges are only offered for:
- Incorrect items
- Damaged products
- Manufacturing defects
Exchange requests are subject to stock availability.
Order Cancellations
Orders may only be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the Returns Policy.
Contact Us
For refund, return, or exchange requests, please contact us at:
Email: hello@subculturalmusic.com
Please include:
- Order number
- Name
- Contact details
- Description of the issue
- Photos (if applicable)
Our Commitment
Our goal is to provide exceptional experiences and quality products while ensuring a fair and transparent process for our community.
If you have any questions regarding this policy, please don’t hesitate to get in touch.